Refund and Returns Policy
At SwiftStride, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a simple and fair return and refund process as described below.
1. Return Eligibility
You may request a return if:
Return requests must be approved before sending items back.
- The item is damaged, defective, or incorrect
- The request is made within 14 days of delivery
- The product is unused, unworn, and in original packaging
Our products include:
- Storage organizers
- Bathroom organizers
- Kitchen racks
- Lamps
- Rugs
- Wall decor
- Small tables
- Office organizers
- Bedding accessories
- Home improvement accessories
2. Non-Returnable Items
Certain items cannot be returned, including:
- Products that show signs of use or damage caused by the customer
- Items returned after the return period has expired
- Products without original packaging or accessories
3. Refund Process
Once we receive and inspect your returned item:
Depending on your payment provider, refund processing times may vary.
- We will notify you about the approval or rejection of your refund
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
4. Exchange Policy
We only replace items if they are defective or damaged.
If you need an exchange, contact us for assistance.
5. Shipping for Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping charges are non-refundable
6. Order Cancellations
- Orders can only be cancelled before they are shipped
- Once shipped, they must follow the return process
7. Contact Us
If you have any questions about refunds or returns, please contact us:
🌐 Website: https://swiftstride.us/
📧 Email: support@swiftstride.us
📍 Address: 104 Valley Acres Dr
Whiteville, NC 28472 United States
📞 Phone: +19172776113
Last Updated: May 2026
